The real advantage to this hoop is that it is super SIMPLY constructed. Not only does this save us all money, our intention was to nearly eliminate malfunctioning by cutting down on the parts that could suffer wear and tear. Although refunds are not within our policy, we offer a generous warranty on every hoop we sell.
If any unforeseen internal electrical problem occurs for UP TO A YEAR, send it back to us ($20 S/H fee in the U.S.) and we will repair the internal workings for free.
We tested our prototype for 6 months of heavy use (and minor abuse), at which point it was just time to change the batteries. So, whatever goes wrong, we'll be around to walk you through it -- even changing the batteries (which are, by the way, 2 CR2s safely housed near the connector).
We test each LED SuperHoop thoroughly before sending it out USPS Priority Mail and insure the packaged hoop for the price of the hoop just in case the postal carrier goes, well, postal.
That said, you'll want to care for it like you would any other item that cost you a hundred or so bucks. More about caring for your LED hoop
Clearly, these hoops are more a labor of love than profit. We just want to get the hoop WE yearned for ourselves into the hands of other hoopers. We'll do whatever we can to make that happen -- we want you to be happy with your hoop!